What if I have a complaint?

We hope we'll never give you cause to complain. But if you want to, you can contact us at:

AJ Bell Youinvest
4 Exchange Quay
Salford Quays
M5 3EE
Tel: 0345 54 32 600
Email: enquiry@youinvest.co.uk

If you’re not satisfied with our response, you can refer your complaint to the Financial Ombudsman Service, free of charge at:

Financial Ombudsman Service
Exchange Tower
E14 9SR
Tel: 0300 123 9123
Website: www.financial-ombudsman.org.uk

The Financial Conduct Authority has laid down clear procedures about how complaints should be handled, and as a regulated firm we adhere to these proceedings. Making a complaint will not affect your right to take legal proceedings.