What if I have a complaint?

We hope never to give you a cause to complain, but if you do have something you wish to discuss with us then you can contact us in the first instance at:

AJ Bell Youinvest
Trafford House
Chester Road
M32 0RS
Tel: 0345 54 32 600
Email: enquiry@youinvest.co.uk

If you are not satisfied with our response, you may refer your complaint to the Financial Ombudsman Service, free of charge at

Financial Ombudsman Service
Exchange Tower
E14 9SR
Tel: 0300 123 9123
Website: www.financial-ombudsman.org.uk

There are clear procedures laid down by the Financial Conduct Authority about how complaints should be handled, and as a regulated firm we adhere to these procedures. Making a complaint will not affect your right to take legal proceedings.