What do I do if I am having problems logging in to my account?
If you’ve forgotten any of your log in details, choose 'I've forgotten my username' or 'I've forgotten my password', as appropriate, on the log in screen and follow the instructions.
If you haven’t received your one-time code, you can request another by choosing 'Send me another code'. Or click 'Send my code another way'.
For any other log in issues, just call our customer services team on 0345 54 32 600 (lines are open 8am until 7pm Monday to Friday, and 10am until 2pm Saturday).