It is important to us that all of our customers have full and equal access to our services.

Online access

We have designed our website to be easy to navigate and read. We use industry guidelines on accessibility as we develop the site, to make sure it meets the highest standards. 

  • Our font is easy to read and the size can be increased
  • We use simple text, hyperlinks are defined clearly and alternative descriptions are given for images and links
  • You can use your browser to change the size of the text and images on the page
  • Many of our pages can be read by screen readers
  • We use mega menus to help you navigate quickly around the site but if you would prefer not to use them you can navigate around our site using our site map

Keeping your browser up to date

We keep our site updated for the newest versions of all the major browsers – and we test all new developments across these browsers. For the best experience, we recommend you use the most recent version of your browser while using our site. Click on the links below to find the latest versions of the most popular browsers.

Telephone access

Our customer services team are happy to help any customers who are not able to use our website.

For queries on account administration including applications, transfers, accessing your pension, payments and online access:

Please contact our customer services team at or on 0345 54 32 600. They’re available from 8am until 7pm, Monday to Friday and 10am until 2pm Saturday.

For dealing by phone and for dealing, corporate action and dividend queries:

Please contact our Dealing services team at or on 0345 54 32 600. They’re available from 8am until 7pm, Monday to Friday.

If you need help managing your accounts

If you need help managing your account, you can give a family member ‘view only’ or dealing access to your account. You can do this with the Family linking application form.

Or, if you have an attorney or a deputy with the lawful authority to act on your behalf, they can manage your AJ Bell Youinvest account(s) for you. To do this, they'll need to open an AJ Bell Youinvest account of their own if they don't already have one. Then they'll need to complete and return our Legal representative form.