How to keep your investments safe

Security centre


Your security is important to us and we take it very seriously. We want you to be able to invest with us safe in the knowledge that you and your money are protected. To make sure of this, we have a number of features and controls.

We need your help too in making sure that you are protected – by understanding the threats and following simple steps you can help make sure that your account details and assets are secure. You will find information about all areas of security and fraud prevention by navigating the menu on the left.

If you think that the security of your AJ Bell account has been compromised in any way or have any concerns, then please contact us. We will investigate the problem immediately and work to resolve any issues.

Scam alert! Fraudsters are using WhatsApp to contact customers claiming to be senior members of our investments team offering advice. We would never contact you this way and we never give advice. Stay safe, don’t engage and report it to us as soon as possible.

Security tips
  • Do not open an email attachment you are not expecting or that looks suspicious
  • Never tell anyone your full password or other security details
  • Don’t feel forced to make quick decisions about your pension
  • Don’t provide any personal details unless you have checked the company is legitimate
  • Keep your anti-virus software up to date

Security tips

  • Do not open an email attachment you are not expecting or that looks suspicious
  • Never tell anyone your full password or other security details
  • Don’t feel forced to make quick decisions about your pension
  • Don’t provide any personal details unless you have checked the company is legitimate
  • Keep your anti-virus software up to date