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Need help with something?

You can quickly find the answer to most account questions by searching our comprehensive range of FAQs.

View all FAQsSearch our help topics to find a quick answer or have a look at the list of the most popular questions below.
  • What’s the status of my transfer?

    It's easy to check on the progress of your transfer from another provider to AJ Bell Youinvest. Just log in to your account and in the ‘My account’ menu, click ‘Transfers’.

    If you can’t see your transfer being tracked, we may not have received your transfer form. Please allow a few days for us to receive and process the form, but you can always email transfers@youinvest.co.uk for an update.

    If you're transferring a pension which has investments, you won’t be able to track your transfer online. To give you a rough idea, transfers should take two-six weeks to complete. When a transfer does complete, we’ll let you know by email.

  • What do I do if I am having problems logging in to my account?

    If you’ve forgotten your password or the answer to your security question, follow the links on the login screen with instructions on how to reset your password or choose a new security question.

    If you’ve forgotten your username, please call our customer services team on 0345 54 32 600 (lines are open 8am to 7pm Monday to Friday).

  • How do I transfer to AJ Bell Youinvest?

    Transferring to AJ Bell Youinvest is easy. First you’ll need to open the account (e.g. SIPP or ISA) you want to transfer to us, if you haven’t opened it already. It takes less than ten minutes to open an account, and you can do it online. During the application, you'll be asked to enter the details of the account(s) you want to transfer.

    If you already have an account you want to transfer into, you can start the transfer process by logging in and from the ‘My account’ menu, choosing ‘Transfers’ and entering the details of the account(s) you want to transfer.

    Once we’ve received all the details, we’ll handle the rest of the admin from there, letting you know if there are any hiccups. You can check back on the ‘Transfers’ page in your account to see the progress of your transfer.

    To find out more about transferring, visit our transfer to us page.

  • What do I do if there is no online quote when I try to place a deal?

    For the vast majority of deals you try to place, you should get an online quote. But if your order is for a relatively high value in a mid- or small- cap company, you may not get a quote. Or you may get a quote outside the current market buy or sell price (this is known as depth pricing).

    If this happens to you, you can call our customer services team on 0345 54 32 600. We’ll carry out your deal over the phone, or help you to place it online.

  • What can I invest in with you?

    Across all of our accounts, you can build your portfolio from a wide range of investments. This includes the majority of UK shares, 24 international share markets, over 2,000 funds in our funds universe, as well as investment trusts, bonds and Exchange-traded funds (ETFs).

    For more information, see our investment options page.


How to get in touch

First, don't forget to check our FAQs – they can speedily answer most account questions. If you need to get in touch, we're happy to help by phone, email or post. Or you can send us a secure message from your account.


Phone

Call our customer services team on, 0345 54 32 600.

Opening hours - 8am to 7pm Monday to Friday. 10am to 2pm Saturday.

Post

AJ Bell Youinvest 4 Exchange Quay, Salford Quays, Manchester, M5 3EE

Email

To help us get back to you as soon as possible, please choose an email address from below.

Account application updates and questions: newbusiness@youinvest.co.uk

Withdrawal queries: withdrawals@youinvest.co.uk

Dealing services: dealingservices@youinvest.co.uk

To check the status of a transfer to another provider, email: transfersout@youinvest.co.uk

General transfer queries, including transfers from another provider: transfers@youinvest.co.uk

General questions: enquiry@youinvest.co.uk

For questions making payments into your account, please choose an email address from below.

Cheques and Direct Debits: contributions@youinvest.co.uk

Electronic payments: reconciliations@youinvest.co.uk

Product Switches: cash.movements@ajbell.co.uk

Forgotten your password or security question?

If you have forgotten your AJ Bell Youinvest password or security question, you can reset it quickly and easily online following these steps.

Watch video

An introduction to AJ Bell Youinvest

Take a tour of the features of your AJ Bell Youinvest account, including your portfolio, buying and selling shares, topping up your account, our research pages, and much more. 

Watch video

Need additional help? If you're struggling to use your account due to personal circumstances, or for any other reason, please get in touch and let us know. We'll do all we can to give you the support you need. You can contact us using any of the options above.