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Covid-19 update

As you would expect, we have been monitoring the Covid-19 outbreak very closely and assessing its potential impact on our people and the service we provide to you.

The health of our staff and their families is paramount, as is continuing to deliver high-quality service to you. We are following the advice from the government and Public Health England to play our part in slowing the spread of the virus. As such, large numbers of our staff are now working from home, and we’ve been trialling a rotation policy of different teams working at home and in the office to ensure we’re able to meet your needs.

Although the situation is fast moving, we don’t anticipate disruption to our day-to-day operations at this stage. During these exceptional circumstances, however, it may take us longer to answer the phone. We ask that you call us only for urgent enquiries, and get in touch by email or secure message if you can instead.