FAQ categories
- Buying and selling investments
- AJ Bell funds
- What are the AJ Bell funds?
- How do I buy an AJ Bell fund?
- What are your charges for the AJ Bell funds?
- What is the minimum investment into the AJ Bell funds?
- Do the AJ Bell funds pay out income?
- What peer groups do you use for the Favourite funds list?
- When do the two AJ Bell income funds pay out income?
- Funds, ETFs and investment trusts
- What is a fund?
- What is the difference between income and accumulation units?
- What is an exchange traded fund or ETF?
- What is an investment trust?
- What charges will I pay when I invest in funds?
- Can I deal in collective investments?
- Can I deal in funds?
- How are funds priced?
- How do I find the key information about a fund?
- How do I know what price I will get for my fund deal?
- How do funds (unit trust and OEICs) pay out income?
- What charges do I pay for investing in funds (unit trusts and OEICs)?
- What is the difference between a KIID and a KID?
- What is a fund factsheet?
- IPOs
- What is an IPO?
- How do I apply for an IPO?
- How much can I invest in an IPO?
- What are the charges for investing via IPOs or new issues?
- Why do companies have an Initial Public Offer?
- How do I find out about upcoming IPOs and new issues?
- When will the offer price be known?
- When will I know my allocation for an IPO?
- How will I find out if there are any special discounts or shareholder perks?
- When can I sell my shares following an IPO?
- How long are IPO applications open?
- Does the IPO qualify for an ISA or SIPP?
- Can I take part in a private placing?
- Limit and stop loss orders
- Can I place a stop loss order?
- How do I place a limit order?
- What is the difference between a stop loss and a limit order?
- Can I edit or cancel a limit or stop loss order?
- Are there any additional charges for placing a limit or stop loss order?
- Can I place limit and stop loss orders in the app?
- Can I place limit and stop loss orders on international stocks?
- Could my limit or stop loss order fail?
- Overseas dealing
- Placing your order
- Can I change my investments?
- Can I place a deal outside market hours?
- Can someone else place a deal for me?
- Do I have to wait before I can reinvest the money I make from selling an investment?
- How can I buy or sell investments in my account?
- How can I deal in complex financial instruments?
- How do I deal if I can’t find the investment I want to deal in?
- How do I deal if the website is not working?
- How do I pay for my deals?
- How do I place a deal?
- How do I search for the investment I want to deal in?
- How do I view my completed deals?
- How quickly will my deal be processed?
- Is there a minimum I can buy or sell?
- What if I make a mistake when placing my deal?
- What is an EPIC or TIDM code?
- What is an ISIN or SEDOL number?
- What is my dealing limit?
- Where can I find out my ‘available cash’ balance?
- Shares
- Am I guaranteed the quoted price when I place a deal?
- How do I see a share price?
- I am trying to sell my shares but the ‘sell’ option is not available on the buy and sell screen
- If my deal is too large to complete online, what should I do?
- What do I do if there is no online quote when I try to place a deal?
- What is the PTM levy?
- Will I always get a quote when I try to place a deal?
- AJ Bell Ready-made portfolios
- How do the Ready-made portfolios work?
- Can I use the regular investment service for the Ready-made portfolios?
- Do I need to invest a minimum amount into the Ready-made portfolios?
- How do I keep track of the investments in my Ready-made portfolio?
- How do I know if the Ready-made portfolios have changed?
- How do I rebalance my Ready-made portfolio?
- In which accounts can I invest in the Ready-made portfolios?
- What are the charges for the Ready-made portfolios?
- AJ Bell funds
- Charges and rates
- Can I pay charges from outside my ISA?
- Can I pay charges from outside my Junior ISA?
- Can I pay charges from outside my Junior SIPP?
- Can I pay charges from outside my Lifetime ISA?
- Can I pay charges from outside my SIPP?
- Do I need to have a minimum cash balance?
- How do you collect charges from me?
- What does my costs and charges statement tell me?
- What interest rate will I earn on the cash I have in my account(s)?
- What is stamp duty?
- When are charges collected?
- Managing your account
- Account security
- Communicating with us
- How do I let you know that someone has died?
- How do I read Shares magazine?
- How do I receive information about your special offers and investing events?
- How do I stop receiving text messages from you?
- How do I unsubscribe from emails?
- What is a secure message and what should I use it for?
- Where can I find my secure messages?
- Linked accounts
- Logging in
- Can I change my username?
- How do I change my password?
- How do I set up two-factor authentication?
- I don’t have my own email address. How will I be affected?
- I haven't received my one-time code
- What authenticator apps can I use to log in?
- What do I do if I am having problems logging in to my account?
- What do I do if I’ve forgotten my password?
- What do I do if I’ve forgotten my username?
- What does ‘read only’ access mean when maintenance is being carried out on the website?
- What is a one-time code and why do I need to authenticate my device?
- What is two-factor authentication?
- What should I do if I'm locked out of my account?
- Updating your details
- How can I change my contact details held with you?
- How can I close my AJ Bell Youinvest account?
- How do I verify my bank account details?
- I have been asked to send further information to verify the source of the funds to set up my account – what documents should I send?
- I've been asked to send you documents - who can certify them?
- What is an LEI and when would I need to provide one?
- What is an NCI and how can I find out what mine is?
- Managing your investments
- Corporate actions
- A share in my ISA is subject to a corporate action – are there any additional implications?
- Can I get a company report?
- Can I get shareholder benefits for shares which are in my AJ Bell Youinvest account?
- Can I reinvest the cash received from a corporate action?
- Can I withdraw the cash received from a corporate action?
- Can you advise me on which election option I should take?
- Do you make a charge for administering my corporate actions?
- Does a corporate action prevent me from placing an order?
- How do I attend and/or vote at an AGM or EGM?
- How do I receive new shares arising from a corporate action?
- How do I respond to a corporate action?
- How do you let me know about a corporate action?
- If I owe money for a corporate action when will you take it out of my account?
- What happens if I am late or do not respond to a corporate action?
- What happens if I don’t have enough cash to pay for the action?
- What is a corporate action?
- What is a rights issue?
- What is a scheme of arrangement?
- What is an offer for subscription?
- What is an open offer?
- Will I receive share fractions after a corporate action?
- Will you send me a copy of the offer document for a corporate action?
- Dividend reinvestment
- Are special dividends eligible for reinvestment?
- Are there any circumstances when you won’t reinvest my dividend?
- Can I reinvest all my dividends using the dividend reinvestment service?
- Can I use the dividend reinvestment service if I have set up a regular withdrawal from my account?
- How can I tell which investments I have chosen to have dividends reinvested for?
- How do I use the dividend reinvestment service?
- How will I know when a dividend has been reinvested?
- Is there a deadline for choosing to reinvest dividends?
- Is there a minimum dividend payment for reinvestment?
- What are the charges for the dividend reinvestment service?
- What investments are included in the dividend reinvestment service?
- When will you reinvest my dividends using the dividend reinvestment service?
- Dividends
- Can I receive dividends as SCRIPs or DRIPs?
- Do you reclaim or reduce withholding tax on overseas dividends?
- How are my dividends paid?
- How do I receive dividend notifications?
- How will I know if I am entitled to a dividend?
- Is there a charge for converting dividends or corporate action proceeds to sterling?
- What currency will my dividends be paid in?
- When are dividends paid for international stocks?
- Mywealth
- Regular investments
- Your portfolio
- Can you send a contract note to a third party for me?
- How do live prices work in my portfolio?
- In my portfolio, what is the ‘Cost’ figure and how is it calculated?
- What prices are used to value my portfolio?
- When will I receive statements?
- When will my portfolio be updated following a deal?
- Where can I view my current orders that are pending?
- Where do I find my contract note?
- Corporate actions
- Mobile app
- Can I use the apps outside the UK?
- Do I need new log in details to use the apps?
- How much do the apps cost?
- How secure are your mobile dealing apps?
- On the app, how do I set up Touch ID, Face ID, or fingerprint authentication?
- What are the prices quoted on the app?
- What are the terms and conditions of the apps?
- What mobile dealing apps do you offer?
- New to AJ Bell Youinvest
- Can an account be opened in the name of an investment club?
- Can you give me advice?
- Do I have to decide where to invest my money straight away?
- How can I open an AJ Bell Youinvest account?
- How much does an account cost me?
- Is it possible to open an account in joint names?
- What can I invest in with you?
- Which investments can I deal in?
- Our accounts
- SIPP
- Investment Pathways
- Can I invest some of my pension in an Investment Pathway and choose my own investments for the rest?
- Can anyone invest in an Investment Pathway fund?
- Do I have to hold my Investment Pathway fund for five years?
- How do I cancel my request to invest in an Investment Pathway fund if I’ve changed my mind?
- How do I invest in an Investment Pathway fund?
- How much will I pay in charges for an Investment Pathway fund?
- What Investment Pathways does AJ Bell offer?
- What if my retirement goals change and my Investment Pathway fund is no longer right for me?
- Managing a SIPP
- Can I contribute to my SIPP and other pensions?
- Can I hold cash in my SIPP?
- Can I invest in residential or commercial property through my SIPP?
- Can I make additional contributions to my SIPP after starting drawdown?
- Can I open a SIPP if I already have other types of pensions?
- Can I take my Pensions Advice Allowance from an AJ Bell Youinvest SIPP?
- Can I transfer an existing pension into a SIPP?
- Can I transfer an occupational pension into a SIPP?
- Can I transfer my SIPP to another pension provider?
- Can I withdraw cash from my SIPP at any time?
- Can my employer contribute to my SIPP?
- Do I have to contribute a minimum amount into my SIPP?
- Do I have to move all my funds into drawdown at the same time?
- Do you accept final salary pension transfers?
- How can I get help on my pension choices at retirement?
- How can I move my SIPP into income drawdown?
- How can I spot pension fraud?
- How do I change my Junior SIPP’s registered contact?
- How do I make personal contributions to my SIPP?
- How do I move from capped drawdown to flexi-access drawdown?
- How do I request an income payment from my SIPP?
- How do I start to access my SIPP?
- How is tax relief reclaimed on my SIPP contributions?
- How long will it take to transfer a SIPP from another provider to you?
- How much can I contribute to my SIPP?
- How much income can I take?
- How will my income be taxed?
- Is a SIPP a stakeholder pension?
- What are annuities?
- What can I invest in with an AJ Bell Youinvest SIPP?
- What charges will I pay for taking my pension?
- What does 'taking benefits' mean?
- What happens if I contribute more than the annual allowance into my SIPP?
- What happens to my SIPP if I die?
- What is a drawdown pension?
- What is an uncrystallised funds pension lump sum (UFPLS)?
- What is flexi-access drawdown (FAD)?
- What is pension carry forward?
- What is the "pension input" period?
- What is the lifetime allowance?
- When will I receive the tax reclaim on my SIPP?
- Where can I find my P60 online?
- Where can I find my pension payslip?
- Why can’t I place a deal in my Junior SIPP?
- Opening a SIPP
- Investment Pathways
- Stocks and shares ISA
- Managing an ISA
- Can I invest monthly in a Stocks and shares ISA?'
- Can I move cash from my Stocks and shares ISA to other accounts I have with you?
- Can I transfer existing investments held in either a cash or Stocks and shares ISA with another provider into my ISA?
- Can I use my additional ISA allowance with AJ Bell Youinvest?
- Do you offer a Flexible ISA?
- Do you offer a cash ISA?
- How do I place a Bed & ISA deal?
- How do I transfer my ISA to another ISA provider?
- How long will it take to transfer an ISA with another provider to AJ Bell Youinvest?
- I have money in my Dealing account; can I use this to fund a stocks and shares ISA?
- If I am a non UK resident, can I transfer in an existing ISA to you?
- If I invest in a stocks and shares ISA with you, can I also invest in other types of ISA?
- If I transfer in a Stocks and shares ISA will it count towards my annual ISA allowance?
- What are the charges for my stocks and shares ISA?
- What are the minimum and maximum amounts I can invest in an ISA?
- What happens to income from investments I hold in my Stocks and shares ISA?
- What happens to my ISA if I die?
- What is the 2022/23 ISA allowance?
- Opening an ISA
- Managing an ISA
- Dealing account
- Managing a Dealing account
- Can I deposit a share certificate into my AJ Bell Youinvest Dealing account?
- Can I move cash from my Dealing account to other accounts I have with you?
- Can I transfer shares I hold with another provider into a Dealing account?
- Can I transfer shares held in someone else's name into my Dealing account?
- How can I gift shares to a family member?
- How do I transfer my Dealing account to another provider?
- How long will it take to transfer a Dealing account with another provider to AJ Bell Youinvest?
- Will you send me a tax summary?
- Opening a Dealing account
- Can I open a Dealing account for a child?
- Can I open a Dealing account in joint names?
- Can I open a Dealing account in the name of a trust, business or pension scheme?
- If I am a non-UK resident, can I open a Dealing account?
- Is it possible to open a Dealing account for a designated purpose?
- Is there a minimum investment I have to make into a Dealing account?
- Is there an annual management fee to hold a Dealing account?
- Managing a Dealing account
- Junior ISA
- Managing a Junior ISA
- Are there any restrictions on what I can invest in a Junior ISA?
- Can I cancel a Junior ISA?
- Can I make withdrawals from a Junior ISA?
- Can I transfer a Child Trust Fund (CTF) into the AJ Bell Youinvest Junior ISA?
- Can I transfer part of my CTF?
- How do I change my Junior ISA’s registered contact?
- How much can be paid into a Junior ISA?
- Is it possible to save regularly in a Junior ISA?
- Is it possible to transfer an existing Junior ISA to you?
- What happens when the child reaches 18?
- What is a URN and how can I find it?
- Who can pay into my child's Junior ISA?
- Opening a Junior ISA
- Managing a Junior ISA
- Lifetime ISA
- Managing a Lifetime ISA
- Can I hold cash in my Lifetime ISA?
- Can I invest in a Lifetime ISA every month?
- Can I move cash to my Lifetime ISA from my AJ Bell Youinvest Stocks and shares ISA or Dealing account?
- Can I transfer a Help to Buy ISA into a Lifetime ISA?
- Can I transfer a Lifetime ISA with another provider to AJ Bell Youinvest?
- Can I transfer from a Cash ISA to a Lifetime ISA?
- Can I transfer part of my Help to Buy ISA?
- Can I use a Lifetime ISA to buy a buy-to-let property?
- Can I use both a Help to Buy ISA and a Lifetime ISA to buy my first home?
- Can I use my Lifetime ISA both for buying my first home and for retirement?
- Can I use my Lifetime ISA if I am buying my first home with someone else?
- How can I withdraw cash from my Lifetime ISA if I’m terminally ill?
- How do I use my Lifetime ISA to buy my first home?
- How is the Lifetime ISA government bonus paid?
- How long can I make payments into my Lifetime ISA for?
- How long will it take to transfer a Help to Buy ISA with another provider to an AJ Bell Youinvest Lifetime ISA?
- How much can I pay into my Lifetime ISA?
- How soon after receiving the cash from my Lifetime ISA do I need to buy my first home?
- I have subscribed more than £4,000 into ISAs this tax year. Can I move some of this across to the Lifetime ISA?
- What happens to my Lifetime ISA if I die?
- When can I withdraw money from my Lifetime ISA?
- When is the Lifetime ISA government bonus paid?
- Who qualifies as a first-time buyer?
- Opening a Lifetime ISA
- Managing a Lifetime ISA
- Cash savings hub
- Do I need to be an AJ Bell Youinvest customer before I open a Cash savings hub?
- Opening a Cash savings hub
- Can I apply for a joint Cash savings hub or a Cash savings hub for a child?
- Can I open a Cash savings hub without choosing a savings account?
- Can I open a savings account in an ISA, SIPP or Dealing account?
- Do you offer easy access savings accounts?
- How does the Cash savings hub work?
- How long does it take for payments to clear into/from my transit account?
- Is there a limit to the number of savings accounts I can have within my Cash savings hub?
- What if I change my mind about a savings account?
- What is the minimum amount I need to deposit to open a Cash savings hub?
- What is the transit account?
- What type of savings accounts can I access through the Cash savings hub?
- Who is eligible to open a Cash savings hub?
- Why do I need to pay £1 into my Cash savings hub before I can fund it from my Dealing account?
- Will I have online access to my savings accounts?
- Types of accounts
- Can I close a fixed rate savings account before the end of the term?
- How do I close a notice account?
- What is a fixed rate savings account, deposit or bond?
- What is a notice account?
- What types of fixed rate savings accounts are available?
- What types of notice accounts are available in the Cash savings hub?
- When can I close a notice account in my Cash savings hub?
- Managing your savings
- Can I change the amount I want to deposit into a savings account?
- Can I withdraw from a fixed term deposit before the end date?
- Can I withdraw savings from a notice account?
- How do I cancel a savings account application?
- How do I close my Cash savings hub?
- How do I find out my transit account sort code and account number?
- How do I open a new savings account?
- How do I pay money into my transit account?
- How do I withdraw my savings from the Cash savings hub?
- How long do I have to fund a savings account?
- How secure is the Cash savings hub?
- What happens after I open a savings account?
- What happens when my fixed term savings account ends?
- Where can I browse the available savings accounts?
- Will the interest or profit rate on my notice account ever change?
- Interest payments, charges and tax
- Can interest be rolled up within a savings account?
- Do I pay any fees or charges for using the Cash savings hub?
- How is the interest or profit I receive in my Cash savings hub taxed?
- What tax information will be provided in the Cash savings hub?
- When will I receive any interest from my Cash savings hub?
- FSCS
- Sharia accounts
- SIPP
- Paying in and withdrawals
- Can I hold foreign currency in my account?
- Can I set up a regular withdrawal facility for my Stocks and shares ISA or Dealing account?
- How can I pay money into my account?
- How do I cancel a Direct Debit?
- How do I set up a monthly Direct Debit into my account?
- How do I withdraw money from my account?
- How long does it take to withdraw funds from my Stocks and shares ISA or Dealing account?
- I’ve paid money in but it isn’t showing as available cash?
- When are regular payments made?
- Why can’t I withdraw my 'available cash'?
- Transfers
- Can I transfer from a Stocks and shares ISA into a Lifetime ISA?
- How do I transfer to AJ Bell Youinvest?
- How will I know when my transfer is complete?
- I'm linked to another account. Can I check the status of a transfer to it?
- My Child Trust Fund (CTF) is maturing – what are my options?
- What’s the difference between a settled and an unsettled investment?
- What’s the status of my transfer?
- Why aren't all my investments showing on the transfer tracking page?
- Why can’t I track my transfer online?
- How to videos
Opening a Cash savings hub
- Can I apply for a joint Cash savings hub or a Cash savings hub for a child?
- Can I open a Cash savings hub without choosing a savings account?
- Can I open a savings account in an ISA, SIPP or Dealing account?
- Do you offer easy access savings accounts?
- How does the Cash savings hub work?
- How long does it take for payments to clear into/from my transit account?
- Is there a limit to the number of savings accounts I can have within my Cash savings hub?
- What if I change my mind about a savings account?
- What is the minimum amount I need to deposit to open a Cash savings hub?
- What is the transit account?
- What type of savings accounts can I access through the Cash savings hub?
- Who is eligible to open a Cash savings hub?
- Why do I need to pay £1 into my Cash savings hub before I can fund it from my Dealing account?
- Will I have online access to my savings accounts?