How do I cancel a Direct Debit?
If you've set up a Direct Debit to your Stocks and shares ISA, Lifetime ISA or Dealing account, it's easy to cancel it. Just log in, and select the account you'd like to cancel the Direct Debit in. Then click ‘Account menu’ and choose ‘Regular payments’ from the drop-down list. This will show you all your active Direct Debits – click the recycling bin icon for the one you want to cancel.
There are certain types of Direct Debits you won’t be able to cancel in this way:
- Employer contributions. To cancel these, please send an email to firstname.lastname@example.org including your account number and confirming your intention to cancel the Direct Debit. This email can be sent by either you or your employer. Alternatively, your employer can cancel the Direct Debit with their bank directly, and the bank will advise AJ Bell accordingly.
- Direct Debits for a junior account paid by someone other than the registered contact. To cancel these, you'll need to send us a secure message
- Regular payments to your SIPP. To cancel these, you’ll need to send us a secure message
If you cancel a Direct Debit in the last two working days of month, the following month's payment may still go through. For example, if you cancelled a Direct Debit on 31 May, the June payment may still be processed, meaning your cancellation wouldn't apply until July.