How can I change my contact details held with you?

To update your address, phone number or email address, just log in to your account and click ‘Update my details’ in the My account menu.

If you’ve changed your name because you've recently got married, divorced or changed your name by deed poll, you'll need to email our customer services team with the following documents:

  • If you've got married and changed your name, we’ll need a certified copy of your marriage certificate
  • If you've divorced and changed your name, we’ll need a certified copy of your marriage certificate – along with either the deed poll or decree absolute
  • If you've changed your name for any other reason, we’ll need a certified copy of the deed poll

Once we’ve received your documents, we’ll update the name on your account. Your username you use to log in online won’t change.