Report a problem
If you think the security of your account might have been compromised please contact us immediately by either calling customer services on 0345 54 32 600 or logging in to your account and sending us a secure message. We will investigate the problem and respond to you.
If you have any questions about the security measures we use, please contact us.
Reporting a fraud or scam
If you suspect you have been a target of a scam, or have received any suspicious communication, please report it to the FCA. You can report it using the form on their website or calling their helpline on 0800 111 6768
If you have lost money to a suspected investment fraud, you should report it to Action Fraud on 0300 123 2040 or online at www.actionfraud.police.uk/
If you suspect your identity has been stolen, you should report it to the police immediately.