Report a problem

If you think the security of your account might have been compromised please contact us immediately by either calling customer services on 0345 54 32 600 or logging in to your account and sending us a secure message. We will investigate the problem and respond to you.

If you have any questions about the security measures we use, please contact us.

Reporting a fraud or scam

If you suspect you have been a target of a scam, or have received any suspicious communication, please report it to the FCA. You can report it using the form on their website or calling their helpline on 0800 111 6768

If you have lost money to a suspected investment fraud, you should report it to Action Fraud on 0300 123 2040 or online at www.actionfraud.police.uk/

If you suspect your identity has been stolen, you should report it to the police immediately.

You may also find the following sites useful:

scamsmart.fca.org.uk/

www.pensionwise.gov.uk/

www.pensionsadvisoryservice.org.uk/

www.gov.uk/report-suspicious-emails-websites-phishing

www.moneyadviceservice.org.uk/en/articles/beginners-guide-to-scams

content.met.police.uk/Site/fraudalert

www.citizensadvice.org.uk/consumer/scams/scams/spotting-and-reporting-scams/

www.cityoflondon.police.uk/advice-and-support/fraud-and-economic-crime/nfib/Pages/default.aspx

www.getsafeonline.org/

www.financialfraudaction.org.uk/

Web chat - Speak to one of our friendly experts
Scamsmart
How to avoid scams

Scamsmart

How to avoid
scams

Find out more

Web chat

Speak to one of our friendly experts

Begin web chat