Report a problem


If you think the security of your account might have been compromised please contact us immediately by either calling customer services on 0345 54 32 600 or logging in to your account and sending us a secure message. We will investigate the problem and respond to you.

If you have any questions about the security measures we use, please contact us.

Reporting a fraud or scam

If you suspect you have been a target of a scam, or have received any suspicious communication, please report it to the FCA.

If you have lost money to a suspected investment fraud, you should report it to Action Fraud on 0300 123 2040 or online at www.actionfraud.police.co.uk

If you suspect your identity has been stolen, you should report it to the police immediately.

If you're cold called, you should hang up immediately and alert the Information Commission’s Office (ICO)

You may also find the following sites useful:

www.fca.org.uk/scamsmart

www.pensionwise.gov.uk/

www.pensionsadvisoryservice.org.uk/

www.gov.uk/report-suspicious-emails-websites-phishing

www.moneyadviceservice.org.uk/en/articles/beginners-guide-to-scams

content.met.police.uk/Site/fraudalert

www.citizensadvice.org.uk/consumer/scams/spotting-a-scam/

www.cityoflondon.police.uk/advice-and-support/fraud-and-economic-crime/nfib/Pages/default.aspx

www.getsafeonline.org/

www.financialfraudaction.org.uk/

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