Survey reveals the extent to which retail investors are dissatisfied with the funds industry
Retail investors want full disclosure of fees when buying an investment product but aren’t convinced they’re getting it, according to research from the CFA Institute gathered by Greenwich Associates.
The research covered 3,127 retail investors from 12 markets including the UK and US.
The survey also reveals that while 80% of respondents view it’s important for an asset manager to be forthright about disclosing
and handling conflicts of interest, less than half are satisfied it’s being done.
Other areas of importance for a retail investor are security measures to protect their data which 84% view as important but only 55% are currently satisfied.
A further 80% of respondents think it’s vital for an asset manager to provide easy to understand investment reports but just over half think it is being done correctly. Generating returns better than a target benchmark is viewed by 78% as important but only 44% are happy with the performance of their manager.
The CFA Institute, an association of investment professionals, commissioned the research as a means of gauging how the investment management industry can increase its credibility. (DS)