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A change in leadership comes at a crucial time in the retailer's history
Thursday 17 Mar 2022 Author: Daniel Coatsworth

The trouble with fairy tales is they always come to an end; what investors can’t know is if Steve Rowe’s magic will last once the clock strikes midnight on the day of his departure.

Marks & Spencer’s (MKS) outgoing CEO managed to deliver what many doubted was doable, he turned around the fortunes of the retail giant, dragged it kicking and screaming into the 21st century, but not without a few battle scars and more than 60 store closures.

Starting work at the company when he was just 15 years old it wasn’t until 2016 the brand veteran took over the reins of a very tired, rather unkempt behemoth.

Two years in, I remember interviewing shoppers outside the Leicester city centre store which had been earmarked for closure; most agreed the business had lost its way and felt the only bright spot was the food offer.

There was speculation the food business might be spun off as the rest of the business sank deeper into decline and for the first time in its then 35-year history it was demoted from the FTSE 100. Down but far from out.

Perhaps it needed someone with the brand running through like a stick of rock to fathom out how to blend tradition with innovation, keeping core customers happy while finally attracting new ones.

Lines were streamlined, online was championed and not one but two profit upgrades were issued in the past year. Something had clicked, you could feel it when you walked into a store or perused the website.


It wasn’t surprising that the announcement of Steve Rowe’s departure initially unsettled investors, with the share price dipping on the news.

But the succession plan was logical, putting two internal candidates into Rowe’s well-worn shoes. Both will play to their strengths which, undoubtedly by design are also the areas Marks & Spencer can expect to experience the most growth going forward.

Stuart Machin will be CEO and comes from the incredibly successful food arm, and Katie Bickerstaffe is co-CEO and comes from the clothing and home division, the latter having finally found its mojo in recent months.

The pair will have plenty to deal with, though Rowe has undoubtedly left the business in a far better shape than it was in when he inherited it.

With inflation already high after the pandemic upset supply chains, Russia’s invasion of Ukraine is expected to force the cost-of-living crisis longer and deeper. Supply chains just beginning to slide into a normal rhythm are having to dance to yet another new tune.

And as inflation soars consumer confidence is taking a pummelling and all retailers are anticipating a fight for our patronage.


Marks & Spencer’s transformation is ongoing. Just this week it announced yet another tie-up with a well-loved British brand. Early Learning Centre won’t just be on sale in 10 stores it will be ready to play.

Activity tables will be at the heart of the offer, drawing in families who might then stick with the Marks & Spencer brand for the whole of their children’s school journeys.

Rather like its high street neighbour Next (NXT), Marks & Spencer subscribes to the ‘more is more’ theory. More brands under the same umbrella means more choice for the consumer, more reasons to step into a store or browse the website. But unlike in previous years it’s continuing to streamline its own offer. Smart staples and active wear, clean lines, clear identity.

Just delivering the rest of the plan isn’t going to cut it. Investors have had a taste of success; they want to keep enjoying it and that will require constant reinventing.

Do the new CEOs have that in them, do they have their own sparkle? The good news is that Archie Norman, the retailer’s formidable chair, is still in place – though how much of the brand’s successful adaptation can be levelled at him can only be speculated upon.

And whether his replacements like it or not Steve Rowe isn’t just riding off into the sunset. He’s remaining on hand to offer advice or act as a sounding board for up to a year after he officially steps down in May. Investors like continuity but give the choice between safe and sparkle there’s little doubt which shareholders would pick.

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