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Eckoh secured a three-year contract to provide its contact centre agent desktop product to a US Fortune 100 telecommunications company.
The contract extension, worth a minimum of $3.8m to Eckoh, comprising $2.1m in licences and $1.7m for maintenance and support over the three-year period, was with an existing client relationship.
Eckoh had an exclusive contract to sell Coral, and over the last two years the telecommunications company, one of Eckoh's largest clients, had deployed the 'market-leading desktop into parts of its contact centre estate, as well as other Eckoh services,' the company said.
'This new contract represents the next phase of their process to implement Coral, and their commitment to three years of support suggests Coral is their long-term desktop of choice,' it added.