Here to help and support you
At AJ Bell, we want investing with us to feel good.
But we know that sometimes, personal circumstances can leave you uncertain or overwhelmed. So if you need any extra help along the way, just let us know.
Our team of specially trained experts can answer any questions you may have, and offer you support.
Once we know, we can make adjustments to help you manage your account. We’ll also tell you about organisations and charities that could be of assistance.
To let us know you’d like extra support, just click on the link below and log in to visit our online support hub.
Visit our support hub-
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How we’re user friendly
We want all of our customers to have full and equal access to our services. That’s why you can access them in a range of formats, and why we're always working hard to make our services accessible.
You can request any of our documents in large print or braille, and many of our webpages can be read by screen readers.
Our friendly experts online via our webchat, email, or secure message. And most of our videos have customizable subtitles.
Help if you’re struggling financially
Managing your finances can be hard, and we all face difficult financial decisions from time to time.
Need any help? Our team of experts are here to listen, offer practical support, and point you in the direction of supportive charities and organisations.
- MoneyHelper – free money and pensions guidance
- Citizens Advice – free, confidential advice for everyone, whatever your problem
- StepChange – free debt advice and help achieving a solution
- National Debtline – free and confidential debt advice
Keep in mind that some accounts we offer, such as SIPPs or fixed-term savings accounts, lock your money away for a certain amount of time. This means you won’t be able to access it if you need it in the shorter term.
If you do need to access your money, please call us and we’ll do what we can to support you.
Scams and how to avoid them
If you think you might have been scammed, it’s vitally important that you report it as a first step.
To find out more about potential scams and how you can protect yourself, read our page on investment scams.
Help with gambling
If you’re worried your struggling with gambling, or someone close to you is, don’t struggle with this alone – there is help available.
Dealing in funds and shares can be a rewarding experience when your investments gain value, and this can feel like a big win. But investing isn’t gambling, and dealing frequently over short time periods is high risk and can lead to losses.
Losses can leave you feeling very low, and with an overwhelming urge to deal again to try and make up for those losses. If this pattern of behaviour is happening regularly and you feel out of control, you might be struggling with gambling.
- You’re increasing the amount of money you’re dealing with to make up for losses
- You’re placing deals for more money than you can afford to lose
- Your dealing is leaving you struggling to pay the bills
- You’re taking out loans to fund your dealing
- You’re hiding spending or dealing activity from friends and family
- You’re experiencing poor physical or mental health because of your dealing, such as difficulty sleeping, mood swings or anxiety
GamCare provide information, advice and support for anyone harmed by gambling. They operate the National Gambling Helpline and provide structured support for recovery. You can call them for free on 0808 802 0133.
StepChange can help if you’re struggling with debt as a result of a gambling addiction, and can offer you advice and support. Speak to one of their debt advisors for free on 0800 138 1111.
Samaritans are there to support you if you’re gambling addiction is impacting your mental health. They run a 24/7 support line and you can call them for free on 116 123.
Help managing your account
Struggling to manage your account? Let us know, and we can talk you through your options and tailor our service to best support your needs.
If you’d like a family member to help you, family linking gives your family member ‘view only’ access to your account so that they can give you a hand managing it. To set this up, fill in our family linking application form.
Have an attorney or deputy? They can manage your AJ Bell account(s) for you. To do this, they’ll need to open an AJ Bell account of their own (if they don’t already have one) and complete our legal representative form.
Maturing junior accounts
Hold a junior account with us and approaching your 18th birthday? And not sure what happens next?
Don’t worry – we’ll contact you before your birthday arrives to let you know your options, and how to switch to an adult account. And if you do have any questions, our friendly team are just a message, email or phone call away.
If you're not sure where to start, take a look at our Learn hub. Full with useful info, guides, videos, and podcasts to help you get up and running.
Learn hubLife events
It’s not easy when we experience an unexpected change in our lives.
A bereavement, a divorce, losing a job, having a baby – just a few of the major life events that can leave us feeling uncertain and in need of extra support.
If something’s changed and you feel that you need extra support, please contact us. Our customer support team will do our best to help you find a way forward.
Inheritance
Have you received an inheritance that you’re not sure what to do with?
It’s important to put a plan in place, because an inheritance can make a real difference and provide financial stability if managed well.
If you don’t know what to do, we suggest you seek professional advice from a financial adviser. You can also visit MoneyHelper for free impartial guidance.
It can also be sensible to plan your own estate so you don’t pay more inheritance tax than is necessary. You can learn more about estate planning in our article: five ways to avoid inheritance tax.
Health
Problems with your physical and mental health can greatly affect your ability to manage your money effectively. That's why it's so important to give yourself the support you need to keep your finances under control and stop you becoming overwhelmed.
If you’re worried that your mental or physical health is stopping you from managing your account, please let us know. We’ll do all we can to help.
And remember, there’s lots of support available elsewhere too:
- Alzheimer's Society – help and support for people caring for or living with dementia
- Mind – information and advice for people with mental health problems
- Samaritans – emotional support for anyone who’s struggling to cope
- Age UK – support, companionship, and advice for older people
Bereavement
If you’ve recently lost a loved one, we'll do everything we can to give you the support and assistance you need.
If you need to tell us that an AJ Bell customer has died, we'll help you through the process and let you know what we need from you. Learn more about what you need to do if someone has died.
During this difficult time, there are charities available who can offer you emotional support:
- Cruse Bereavement Care - www.cruse.org.uk
- Samaritans - www.samaritans.org
- Child Bereavement UK - www.childbereavementuk.org
Need additional help? If you need support for any other reason, please get in touch and let us know. We'll do all we can to give you the support you need.